/* ===== CHAT WIDGET ===== */

/* ── Toggle Button ── */
#chat-toggle-btn {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-cyan), var(--accent-green));
  color: var(--bg-primary);
  font-size: 1.4rem;
  border: none;
  cursor: pointer;
  z-index: 2500;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 16px rgba(0, 229, 255, 0.35);
  transition: transform var(--transition-fast), box-shadow var(--transition-fast);
  line-height: 1;
}

#chat-toggle-btn:hover {
  transform: scale(1.1);
  box-shadow: 0 6px 24px rgba(0, 229, 255, 0.55);
}

#chat-toggle-btn:active {
  transform: scale(0.97);
}

/* ── Panel ── */
#chat-panel {
  position: fixed;
  bottom: 96px;
  right: 24px;
  width: 360px;
  max-height: 520px;
  background: var(--bg-secondary);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: 0 8px 40px rgba(0, 0, 0, 0.5);
  z-index: 2500;
  display: flex;
  flex-direction: column;
  overflow: hidden;

  /* Closed state */
  transform: translateY(16px) scale(0.97);
  opacity: 0;
  pointer-events: none;
  visibility: hidden;
  transition:
    transform var(--transition-normal),
    opacity var(--transition-normal),
    visibility var(--transition-normal);
}

/* Open state */
#chat-widget.chat-open #chat-panel {
  transform: translateY(0) scale(1);
  opacity: 1;
  pointer-events: auto;
  visibility: visible;
}

/* ── Panel Header ── */
#chat-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}

#chat-panel-header-info {
  display: flex;
  align-items: center;
  gap: 10px;
}

#chat-panel-header-icon {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-cyan), var(--accent-green));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
  color: var(--bg-primary);
  flex-shrink: 0;
}

#chat-panel-title {
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--text-primary);
  line-height: 1.2;
}

#chat-panel-subtitle {
  font-size: 0.72rem;
  color: var(--text-muted);
}

#chat-close-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--text-muted);
  font-size: 1.1rem;
  padding: 4px;
  border-radius: var(--radius-sm);
  transition: color var(--transition-fast), background var(--transition-fast);
  line-height: 1;
}

#chat-close-btn:hover {
  color: var(--text-primary);
  background: var(--bg-tertiary);
}

/* ── Panel Body ── */
#chat-panel-body {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  scrollbar-width: thin;
  scrollbar-color: var(--border) transparent;
}

#chat-panel-body::-webkit-scrollbar {
  width: 4px;
}
#chat-panel-body::-webkit-scrollbar-thumb {
  background: var(--border);
  border-radius: 2px;
}

/* ── Topics Step ── */
.chat-step-title {
  font-size: 0.82rem;
  color: var(--text-secondary);
  margin-bottom: 12px;
  line-height: 1.4;
}

.chat-topic-btn {
  display: flex;
  align-items: center;
  width: 100%;
  padding: 11px 14px;
  margin-bottom: 7px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-size: 0.875rem;
  text-align: left;
  cursor: pointer;
  transition: border-color var(--transition-fast), color var(--transition-fast), background var(--transition-fast);
}

.chat-topic-btn:last-child {
  margin-bottom: 0;
}

.chat-topic-btn:hover {
  border-color: var(--accent-cyan);
  color: var(--accent-cyan);
  background: rgba(0, 229, 255, 0.06);
}

/* ── Form Step ── */
.chat-back-btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  background: none;
  border: none;
  color: var(--text-muted);
  font-size: 0.8rem;
  cursor: pointer;
  padding: 0;
  margin-bottom: 12px;
  transition: color var(--transition-fast);
}

.chat-back-btn:hover {
  color: var(--accent-cyan);
}

.chat-selected-topic {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--accent-cyan);
  background: rgba(0, 229, 255, 0.08);
  border: 1px solid rgba(0, 229, 255, 0.25);
  border-radius: var(--radius-sm);
  padding: 4px 10px;
  margin-bottom: 12px;
}

.chat-form-label {
  font-size: 0.82rem;
  color: var(--text-secondary);
  margin-bottom: 8px;
  display: block;
}

#chat-message {
  width: 100%;
  min-height: 100px;
  max-height: 160px;
  background: var(--bg-primary);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-size: 0.875rem;
  font-family: inherit;
  padding: 10px 12px;
  resize: vertical;
  box-sizing: border-box;
  transition: border-color var(--transition-fast);
  outline: none;
}

#chat-message:focus {
  border-color: var(--accent-cyan);
}

#chat-message::placeholder {
  color: var(--text-muted);
}

.chat-char-count {
  font-size: 0.72rem;
  color: var(--text-muted);
  text-align: right;
  margin-top: 4px;
  margin-bottom: 12px;
}

.chat-char-count.over {
  color: #ff4444;
}

#chat-send-btn {
  width: 100%;
  padding: 10px;
  background: linear-gradient(135deg, var(--accent-cyan), var(--accent-green));
  color: var(--bg-primary);
  border: none;
  border-radius: var(--radius-md);
  font-size: 0.875rem;
  font-weight: 600;
  cursor: pointer;
  transition: opacity var(--transition-fast), transform var(--transition-fast);
}

#chat-send-btn:hover:not(:disabled) {
  opacity: 0.9;
  transform: translateY(-1px);
}

#chat-send-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

/* ── Success Step ── */
.chat-success-wrap {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  padding: 16px 0;
}

.chat-success-icon {
  font-size: 2.5rem;
  margin-bottom: 14px;
}

.chat-success-title {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 8px;
}

.chat-success-text {
  font-size: 0.82rem;
  color: var(--text-secondary);
  line-height: 1.5;
  margin-bottom: 16px;
}

.chat-new-ticket-btn {
  background: none;
  border: 1px solid var(--border);
  color: var(--text-secondary);
  border-radius: var(--radius-md);
  padding: 8px 16px;
  font-size: 0.82rem;
  cursor: pointer;
  transition: border-color var(--transition-fast), color var(--transition-fast);
}

.chat-new-ticket-btn:hover {
  border-color: var(--accent-cyan);
  color: var(--accent-cyan);
}

/* ── Error inline ── */
.chat-error {
  font-size: 0.78rem;
  color: #ff4444;
  margin-top: 6px;
  display: none;
}

.chat-error.visible {
  display: block;
}

/* ── Mobile ── */
@media (max-width: 480px) {
  #chat-panel {
    width: calc(100vw - 32px);
    right: 16px;
    bottom: 88px;
    max-height: 70vh;
  }

  #chat-toggle-btn {
    bottom: 16px;
    right: 16px;
  }
}